Shipping Protection & Tipping Policy

At Cenovare, we are committed to providing innovative, useful products and a smooth shopping experience for every customer. To give you additional flexibility and peace of mind, we may offer optional services during checkout, including Shipping Protection and Tipping.

1. Optional Services

Shipping Protection and Tipping are completely optional. Neither service is required to place an order with Cenovare. These services are only added to your order when you choose them during checkout.

Shipping Protection

Shipping Protection is an optional service designed to provide additional protection for your order while it is in transit.

Depending on the applicable coverage, Shipping Protection may help with eligible situations such as:

• Lost packages during transit
• Packages damaged during shipping
• Packages stolen after delivery

• Other eligible shipping-related issues

Coverage is subject to the terms, conditions, limitations, and exclusions applicable to the Shipping Protection service selected at checkout.

Tipping

Tipping is an optional way to show your appreciation for the people who support our store and help provide a positive shopping experience.

A tip is completely voluntary and does not affect the processing, fulfillment, shipping, or customer service associated with your order.

2. Shipping Protection Claims

If you have purchased Shipping Protection and experience an issue with your shipment that may be covered, please contact us as soon as possible.

When contacting our support team, please provide your order number and details about the issue. Additional information may be requested to help us review your request.

Please note that Shipping Protection does not cover every possible shipping or delivery issue. All claims are subject to the applicable coverage terms and exclusions.

3. Refunds for Optional Services

If you accidentally selected Shipping Protection or added a Tip during checkout, or if you simply changed your mind, please contact us.

We will review requests to refund these optional charges on a case-by-case basis. Refund eligibility may depend on the status of your order and whether a Shipping Protection claim has already been submitted or processed.

If you believe an optional service was added to your order by mistake, please contact us and we will be happy to review your request.

4. How to Contact Us

If you have questions about Shipping Protection or Tipping, or need assistance with an optional service added to your order, please contact Cenovare Customer Support.

Email: support@cenovare.com
Call/Text: +1 (424) 688-6492

We are committed to providing helpful customer support and making your shopping experience with Cenovare as simple and worry-free as possible.

5. About Cenovare

Cenovare was established in July 2018 with a focus on providing versatile, innovative, and useful e-commerce products designed to improve everyday life.

Our commitment to quality, integrity, and customer satisfaction is at the heart of everything we do.